Desktop Support Specialist

Infinity Natural Resources (NYSE: INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.