Information Technology Support Specialist

Req ID: RQ225531 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Computer Repairs,Help Desk Support,Information Technology (IT),Remote Support,Troubleshooting Hardware Certifications: Security - CompTIA - CompTIA Experience: 3 years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as an Information Technology Su…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.