Desktop Support

Role Summary: Provide on-site and remote IT support for clinical staff, providers, and practice managers, ensuring smooth day-to-day technology operations and acting as the primary IT contact for users. Key Responsibilities: • Deliver IT support using the ServiceNow ticketing system, including visits to clinical locations when needed. • Set up and support new employees, including hardware installation, software configuration, and user assistance. • Troubleshoot and resolve hardware, software, o…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.