Desktop Support Technician

At DAHLIN Architecture | Planning | Interiors, we believe that great design starts with a seamless foundation, and that is where you come in. We are seeking a motivated, tech-savvy Desktop Support Technician to join our team and act as the heartbeat of our internal operations. In this role, you will be the go-to expert for our creative professionals, ensuring that the hardware and software powering our award-winning projects are always running at peak performance. If you are a problem-solver who thrives on helping others succeed and wants to launch your career in a collaborative, design-forward environment, this is your opportunity to make a tangible impact from day one.

As a key member of our Customer Service-focused IT team, you will do much more than just troubleshoot tickets; you will be an essential partner in our Passion for Place® philosophy. You will have the chance to work with cutting-edge design technology while supporting a diverse team of architects and planners across our Western U.S. offices. We are looking for an early-career professional who is eager to learn, enthusiastic about building strong internal relationships, and ready to grow alongside a firm that values innovation and human-centric design. If you are ready to turn your technical curiosity into a rewarding career, we invite you to help us build the communities of the future.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.