Desktop Support Technician, Hybrid - 69416

Are you looking to launch your IT career at the intersection of cutting-edge technology and mission-critical national security? PRIMUS Global Services Inc. is seeking a motivated Desktop Support Technician (Job ID: 69416) to join our dynamic team supporting Department of Defense operations. This is the perfect opportunity for an ambitious professional or recent graduate to gain hands-on experience in enterprise-level environments, mastering everything from workstation deployment and imaging to complex Tier I/II troubleshooting. You won’t just be fixing computers; you will be the backbone of technical reliability for those serving our country.

This hybrid role offers the ultimate professional adventure, blending the stability of a base near Fort Meade, MD, with the excitement of nationwide travel. When you aren’t on-site providing critical support, you will enjoy the flexibility of remote work, allowing you to balance your professional development with your personal life. We are looking for someone who is eager to learn, quick to solve problems, and ready to take ownership of end-user success. If you are ready to elevate your technical skills and make a tangible impact in a fast-paced customer service environment, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.