Desktop Support Technician

Job Title: Desktop Support Technician II | IT Support Specialist | End User Support Technician Job Summary We are seeking a Desktop Support Technician to provide hands-on technical support for end users across desktop, laptop, mobile, networking, and collaboration environments. This role is responsible for installing, maintaining, troubleshooting, and supporting hardware, software, operating systems, enterprise applications, and network connectivity. The ideal candidate has experience supportin…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.