IT Help Desk Technician

Who We Are CoVolt Power is a leading utility-scale EPC (Engineering, Procurement & Construction) company specializing in the design and delivery of solar, battery energy storage (BESS), and high-voltage infrastructure. Since its founding in 2005, the company has built a reputation for de-risking project delivery and providing creative, integrated solutions that span the power and digital infrastructure sectors. Consistently ranked as a top-tier EPC, CoVolt Power leverages a mission-driven appro…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.