Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite and remote technical support to end users. The ideal candidate will troubleshoot hardware and software issues, install and image PCs, and support IT equipment in a fast-paced environment. Responsibilities: Provide onsite, deskside, and remote IT support to end users. Troubleshoot desktops, laptops, printers, and other IT peripherals. Image and configure PCs for office and manufacturing use. Support mobile devices, barcode scanners, a…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.