Desktop Support Technician

Are you a tech-savvy problem solver looking to launch your IT career in the heart of Santa Fe? Talent Portus is seeking a passionate Desktop Support Technician to join our team for an exclusive, six-month onsite engagement with the State of New Mexico State Land Office. This is a phenomenal opportunity for a recent graduate or early-career professional to gain hands-on experience in a fast-paced, enterprise-level Microsoft environment where your contributions directly impact the efficiency of critical public services.

In this role, you will be the go-to expert for our end-users, tackling everything from hardware troubleshooting to resolving complex software inquiries. You will thrive in this position if you have a curious mind, a knack for diagnosing technical glitches, and a commitment to delivering stellar customer service. We are looking for someone who is ready to roll up their sleeves, learn the ropes of professional infrastructure support, and provide timely, effective solutions that keep our operations running smoothly. If you are ready to take the first step toward a rewarding career in technology, we want to meet you in person to discuss how you can help us succeed.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.