Desktop Support (Tier 1/Tier 2)

Are you a tech enthusiast with a passion for problem-solving and a drive to kickstart your career at a forward-thinking company? Donato Technologies Inc. is looking for a dynamic Desktop Support professional to join our world-class team. In this role, you won't just be fixing computers; you will be the heartbeat of our technical operations, ensuring our users stay connected, productive, and empowered. If you thrive on variety and want to sharpen your skills across Windows, iOS, and Android platforms, this is the perfect environment to launch your professional journey.

As a key member of our Customer Service department, you will take ownership of the full device lifecycle, from imaging and configuring high-end hardware to deploying critical software updates and maintaining robust security standards. You will serve as the primary technical point of contact, translating complex IT solutions into clear, understandable guidance for our diverse user base. We are looking for someone who brings a blend of technical curiosity and top-tier communication skills to help us troubleshoot, repair, and optimize everything from laptops to sophisticated AV equipment. Join us at Donato Technologies Inc. and transform your technical expertise into a high-impact career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.