Desktop Support (Tier 1/Tier 2)

Are you a tech-savvy problem solver ready to kickstart your career with a team that values innovation and excellence? Sligo Software Solutions is looking for a dedicated Desktop Support professional to join our dynamic Customer Service department. In this role, you will be the heartbeat of our technical operations, serving as the first point of contact for our users. We aren't just looking for someone to fix hardware; we are looking for a tech enthusiast who can translate complex technical challenges into seamless user experiences, ensuring our team stays connected, productive, and secure as we continue to push the boundaries of software development.

As part of our mission to maintain a cutting-edge environment, you will take ownership of the full device lifecycle—from imaging, configuring, and securing high-performance PCs and laptops to managing software deployments and OS patches across Windows, iOS, and Android platforms. You will troubleshoot everything from workstation issues to sophisticated AV equipment, providing clear, proactive communication that keeps our customers informed and confident. If you have a passion for technology, a sharp eye for detail, and the drive to grow within an industry-leading company, Sligo Software Solutions is the perfect place to build your future and make a tangible impact every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.