Desktop Support (Tier 1/Tier 2)

Are you a tech-savvy problem solver looking to launch your career in a high-impact environment? Sligo Software Solutions Inc. is seeking a dedicated Desktop Support professional to join our team at the prestigious Stony Brook University Hospital. This is a unique opportunity to immerse yourself in a fast-paced medical technology landscape where your technical expertise directly translates into better patient care and operational success. If you are passionate about troubleshooting, eager to expand your hardware and software knowledge, and ready to provide world-class service, we want to meet you.

In this dynamic Tier 1/Tier 2 role, you will be the go-to resource for our users, acting as the bridge between complex technical issues and seamless daily operations. We are looking for an individual who communicates with clarity, patience, and a service-first mindset. Whether you are resolving connectivity hurdles, configuring new workstations, or providing hands-on technical guidance, your contributions will be vital to our mission. Join us for this 11-month engagement and gain invaluable experience working within a top-tier hospital infrastructure that will set the gold standard for your future professional growth.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.