Direct Support _ Non-Remote Supports Monitor

Are you looking to launch a meaningful career where technology meets human connection? At Sevita, we are redefining what it means to provide care by bridging the gap between independence and support. As a Non-Remote Supports Monitor, you will act as a vital virtual lifeline for up to 16 individuals, utilizing innovative remote technology to offer guidance, companionship, and essential assistance in residential and natural home settings. This is a unique opportunity for graduates and entry-level professionals to make a tangible impact on the lives of others while gaining hands-on experience in the evolving landscape of health and human services.

In this dynamic role, you will be the calm, supportive voice on the other end of the line, helping individuals navigate their daily routines with confidence. From fostering socialization and encouraging skill development to assisting with health maintenance and medication reminders, your support ensures that those we serve can live their most independent and fulfilling lives. If you are tech-savvy, empathetic, and passionate about helping others reach their goals, we invite you to join our mission at Sevita. Here, your work isn’t just a job—it’s a chance to build a brighter, more inclusive future for the community, one connection at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.