Director, Nursing and Patient Care Services

City/State Woodbridge, VA Work Shift First (Days) Overview: Sentara Health is an integrated, not-for-profit healthcare organization committed to improving health every day. With a network of hospitals, outpatient care centers, medical groups, health plans, home health, hospice, and other clinical services, Sentara serves communities across Virginia and Northeastern North Carolina. Sentara combines innovative healthcare delivery, advanced technology, and a patient-centered culture to provide hig…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.