Director of Catering & Convention Services

Are you a natural leader with a passion for creating unforgettable guest experiences and a drive to dominate the hospitality market? Concord Hospitality is seeking a visionary Director of Catering & Convention Services to join our award-winning team. In this pivotal role, you will be the architect of our catering success, blending strategic business planning with high-level client engagement to drive revenue and elevate our brand. This is an unparalleled opportunity for an ambitious professional to step into a leadership position where your ability to forecast trends, mentor talent, and execute flawless events will directly shape the future of our world-class properties.

As a Concord Leader, you won’t just manage a department; you will inspire greatness in a dynamic team, fostering a culture of excellence and professional growth. You will be at the heart of our operations, overseeing everything from departmental budgeting and competitive market analysis to the hands-on cultivation of client relationships. We are looking for an energetic, results-oriented individual who is ready to take ownership of their career and empower others to reach their full potential. If you are ready to make a significant impact in the fast-paced world of catering and conventions, we invite you to bring your ambition, your creativity, and your leadership to Concord Hospitality.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.