Director of Client Bookkeeping Services

Director of Client Bookkeeping Services Remote $175k - $250k Bonus Summary A growing bookkeeping services firm is seeking a Director of Client Bookkeeping Services to lead and continue building its client service and bookkeeping operation. This is a senior leadership role overseeing both the team and the quality of service delivered across client accounts. The Director will be responsible for strengthening processes and systems, improving efficiency and scalability, developing the team, and he…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.