Director of Customer Experience

At Climate First Bank, we are not just managing money; we are actively financing the transition to a sustainable future. As a Certified B Corporation and a proud member of the Global Alliance for Banking on Values, we operate at the intersection of high-impact finance and environmental stewardship. We are looking for a visionary Director of Customer Experience to join our mission-driven team, where you will lead the charge in humanizing the banking industry. If you are passionate about building seamless, purpose-led journeys that empower our clients to invest in a greener planet, this is your opportunity to turn your career into a catalyst for global change.

In this leadership role, you will act as the architect of our client relationships, blending empathy with data-driven insights to ensure every interaction reflects our commitment to ethical banking. You will champion our values across all touchpoints, from our solar and residential lending services to our innovative commercial finance solutions, ensuring that our customers feel as invested in the environment as we are. We are seeking a creative problem-solver who thrives in a collaborative, fast-paced environment and is eager to redefine what it means to serve a community. Join us at Climate First Bank, and help us prove that when we prioritize the planet, we create a more prosperous future for everyone.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.