Director of Customer Support

Title: Director of Customer Support Location: Remote Reporting Structure: Head of Operations Company Description Every year, families provide an estimated $600 billion in unpaid care to help older adults remain at home. For 35 million sons, daughters, siblings, and grandchildren, caregiving can demand as much time as a full-time job, often from miles away and alongside careers, children, and everyday life. Our client is building a better way to care. Using the television older adults already kn…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.