Director of Customer Support | Hospitality SaaS | Remote (US) | Up to $200K

Job Description Coda Search is proud to partner with a profitable, global hospitality technology company to find a Director of Customer Support for their growing support organization. This is a remote role with strong preference for candidates based in North America. \n \n PLEASE NOTE : Candidates without hands-on hotel experience (any point in the career is fine) cannot be considered. \n \n Location : Remote (US-based) \n Base Salary : $180,000 to $200,000, dependent on experience \n Bonus : D…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.