Director of IP Client Service

Are you ready to redefine the intersection of legal excellence and client strategy? Cooley is seeking a dynamic, forward-thinking Director of IP Client Service to join our world-class Intellectual Property team. As a global firm with over 3,000 brilliant minds, we don’t just practice law; we cultivate innovation. This role is a unique opportunity for a motivated professional to bridge the gap between complex IP portfolios and unparalleled service, ensuring our clients receive the strategic support they need to protect their most valuable ideas. If you are a natural relationship builder who thrives in a fast-paced, collaborative environment, your next chapter starts here.

At Cooley, we believe that our greatest asset is our people. We pride ourselves on a culture that celebrates individuality while operating as a unified, global team. In this role, you will be at the heart of our client service operations, acting as a key ambassador for our firm’s commitment to quality and excellence. We are looking for an ambitious, service-oriented individual who is eager to grow, learn, and make a tangible impact within the legal industry. If you are ready to launch your career in an environment that values diverse perspectives, fosters professional development, and rewards an unwavering spirit, we invite you to help us shape the future of IP client service.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.