Director Service Consulting

Are you ready to shape the future of industrial intelligence at KION GROUP? As our Director of Service Consulting, you will step into a pivotal leadership role where strategy meets real-world impact. You will lead a high-energy, collaborative team tasked with designing and delivering cutting-edge service solutions that empower our customers to reach their full potential. This is an incredible opportunity for a forward-thinking professional to transform complex challenges into seamless service experiences, ensuring that every solution we provide drives long-term value and operational excellence.

In this role, you will be the architect behind our service ecosystem, refining the tools and business processes that fuel our global success. You will work at the intersection of data-driven strategy and hands-on execution, overseeing the development of critical Dematic services while streamlining the quoting process to maximize efficiency and quality. If you are a visionary who thrives in a fast-paced environment and wants to play a key part in defining how KION GROUP delivers world-class support, we want to hear from you. Join us and help set the global standard for lifecycle solutions in the material handling industry.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.