District Service Quality Manager (PHL-D5-Philadelphia)

Are you ready to jumpstart your career at the intersection of automotive engineering and elite customer experience? As a District Service Quality Manager for Subaru of America in the Philadelphia region (PHL-D5), you will serve as the essential link between our cutting-edge vehicle technology and our retail network. This isn't a desk job—it is a dynamic, hands-on role where you will travel to local retailers to analyze product performance, troubleshoot complex mechanical challenges, and ensure that every Subaru driver receives the world-class service they expect. If you have a passion for problem-solving and a drive to uphold the legendary Subaru standard, this is your chance to make a tangible impact on the road.

In this role, you will do much more than monitor quality; you will act as a mentor, coach, and technical expert for our retailer service departments. By collaborating closely with district leadership and field quality teams, you will help develop the next generation of Subaru technical talent while providing vital feedback that shapes future product improvements. We are looking for an ambitious, inquisitive professional who is eager to learn, ready to travel, and excited to represent a brand that values community and excellence above all else. If you are ready to accelerate your professional growth within a supportive, forward-thinking organization, we invite you to join our team and help us drive the future of Subaru service.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.