Doubletree TCC- Hybrid Guest Service Agent

Are you a people person with a passion for creating unforgettable travel experiences? Join the dynamic team at Doubletree TCC as a Hybrid Guest Service Agent, where no two days are ever the same. We are looking for an energetic, tech-savvy individual to be the heartbeat of our property, seamlessly blending in-person hospitality with virtual guest support. Whether you are welcoming guests at the front desk or assisting them through digital channels, you will be the face and voice of our brand, ensuring every interaction is warm, professional, and uniquely Doubletree.

This hybrid role is the perfect launchpad for a career in the hospitality industry, offering a fast-paced environment where you will sharpen your communication skills and master the art of multitasking. While we value a high school diploma and a friendly, problem-solving mindset, we are truly looking for someone eager to learn and grow with our team. If you thrive on variety, possess a genuine desire to help others, and want to kickstart your professional journey in a supportive, world-class hotel environment, we would love to meet you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.