Dynamics 365 Customer Insights - Journeys Consultant

Title: Dynamics 365 Customer Insights - Journeys Consultant Location: can be onsite in TX or fully remote Position: Techno Functional Consultant, D365 Product Manager, D365 BA, Consultant, D365 Marketing Consultant Must Have: Dynamics 365 Customer Insights - Journeys. Focus is now more on D365 CI Journeys. The ideal candidate should have hands-on and lead position for Dynamics 365 Customer Insights - Journeys. the ask still is for Marketing Automation Consultant though, their CRM is MSDynamics …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.