eCourt Services Lead - Specialist VII (Job 2991 & 2992)

JOB TITLE: eCourt Services Lead - Specialist VII (Two positions available) JOB : 2991 & 2992 DIVISION: Court Services HIRING SALARY: $73,416.00 annualized CLOSING DATE: All positions are open until filled. EMPLOYEE REFERRAL PROGRAM: This position is eligible for an employee referral incentive payment of $1,000.00 (conditions apply). POSITION SUMMARY: This position leads and participates in complex, statewide projects that involve planning, researching, analysis of court business processes, data…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.