Entry Level Coding/ Customer Service

Are you a tech-savvy problem solver looking to launch your career with a company that values innovation as much as tradition? At American Tape & Label, we have been setting the industry standard for label and sticker manufacturing since 1972, and we are looking for a hybrid talent to join our team as an Entry Level Coding and Customer Service Representative. This is a unique opportunity to bridge the gap between technical logic and client satisfaction, acting as the heartbeat of our state-of-the-art production line while ensuring our partners receive world-class service.

In this role, you won’t just be answering phones or writing scripts; you will be instrumental in translating complex customer requirements into actionable production workflows. We are seeking a detail-oriented individual who is eager to apply their foundational coding knowledge to help optimize our processes and improve our digital output. If you are a recent graduate or early-career professional who is ready to make a tangible impact, thrives in a fast-paced environment, and wants to build a career with a legacy brand that is constantly evolving, we want to hear from you. Come help us create possibilities, one roll and one sheet at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.