Entry-Level IT Support Technician (Hybrid - Nassau/Long Island, NY)

Job Description Job Description Entry-Level (L1) IT Support Technician (Hybrid – Nassau/Long Island, NY) We're looking for our next Level 1 IT Technician to join a tight knit Long Island managed services provider that has been at it for 17 years. We thrive by staying nimble and never get stuck in "the old ways". Rigid mindsets in IT will make you a dinosaur rather quickly. We can teach you the technical side. What we can't teach is composure under pressure, inherent problem-solving skills, curi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.