EV Charging Network Support Specialist (Maternity Cover)

Salary: £33,000 - 68,000 per year Requirements: Proactive, with a can-do attitude and strong ownership mentality. Comfortable working autonomously and making decisions. Driven to improve systems and processes. Strong attention to detail and a structured, logical approach. Confident communicator with technical and non-technical stakeholders. Demonstrable experience in a technical support role. Strong track record of diagnosing and resolving complex technical issues remotely. Experience working i…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.