Family Services Associates

Are you a passionate advocate for community growth looking to launch your career with a purpose-driven organization? The Foundation for Early Childhood Education is seeking energetic, dedicated Family Services Associates to join our dynamic team in Los Angeles County. In this pivotal customer service role, you will act as the heartbeat of our support system, managing a dedicated caseload of families and coordinating essential activities for our Early Head Start and Head Start programs. If you are a recent graduate or an early-career professional eager to turn your empathy and organizational skills into real-world impact, this is your opportunity to build a meaningful career while directly shaping the futures of children and families in your community.

We believe that our employees are our greatest asset, which is why we offer a comprehensive compensation package, including a competitive hourly rate of $22.34–$27.22 and a $500 new hire bonus to welcome you aboard. As a full-time, union-represented member of our team, you will enjoy a stable, supportive environment designed to help you thrive as you gain invaluable experience in social services and family engagement. If you are ready to be the bridge between families and the resources they need to succeed, we invite you to apply today and start your journey with a team that values your commitment as much as the families we serve.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.