Field Installation & Technical Support Technician

Job Description Job Description Laser Tag & Miniature Golf Entertainment Systems Location: Plymouth, Michigan Employment: Full-Time, Salaried Base Salary: $60,000–$75,000 annually, depending on experience Additional Compensation: Profit-Sharing Bonus Travel: Approximately 60% — Domestic and International About the Position We are seeking a mechanically inclined, technically capable individual to join our team installing and supporting commercial laser tag and miniature golf equipment at enterta…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.