Field IT/ Network Technician/ Managed Services Technician

Job Description Job Description Job description Field Network Technician / IT Tech Support / Managed Services Technician (Bay Area-San Francisco), not a network administrator. Successful IT Support Services Company is seeking a Quality Technician who is a team player, good at troubleshooting, has an excellent attitude, and has a great work ethic. There will be a combination of on-site customer appointments and remote desktop support in our main office in Campbell. This position requires driving…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.