Field Service Supervisor

Team Supervision Development Supervise the daily work of field service technicians and other assigned service personnel while maintaining an active, hands-on role in field service delivery. Assign work, communicate priorities, monitor progress, and adjust resources to support customer and project requirements. Provide on-the-job coaching, technical guidance, and development support; identify training needs and coordinate training with the Director of Operations. Reinforce company and department…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.