Field Service Tech - Holland,MI

Are you a hands-on problem solver looking to launch your career with a company that values innovation and client success? GP Reeves Inc. is seeking a motivated Field Service Technician to join our team in Holland, MI. In this role, you won't just be fixing equipment; you will be the face of our company, providing high-impact support both on-site and remotely. This is an incredible opportunity for a recent graduate or early-career professional to gain deep technical expertise while mastering the art of world-class customer service in a fast-paced, collaborative environment.

As a key member of our service team, you will dive into the heart of our operations by identifying customer needs, managing project documentation, and proactively finding ways to improve our internal processes. You will serve as the essential link between our clients and our technical solutions, ensuring that every service visit is executed with precision and every file is kept up to date. If you are eager to develop your professional skills, enjoy troubleshooting complex challenges, and want to make a tangible impact on our clients' success, we want to hear from you. Join GP Reeves Inc. and help us set the standard for excellence in the field.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.