Field Service Tech - Lapeer,MI

The Field Service Technician's role is to provide superior on-site and remote customer support. Responsibilities include understanding the customer’s needs, gathering project documentation, identifying opportunities for improvement, both internally and for the customer, and ensuring the customer’s project documentation on our file network is updated when changes occur. This is an integral role in either executing or monitoring internal and external activities for service visits. Responsibilitie…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.