Field Service Technician (Access Control) Charlotte North Carolina

JOB DESCRIPTION: Parabit is and has been experiencing explosive growth with its recently developed access control system known as SkimGard. As a result, Parabit is seeking Field Technicians in the Charlotte North Carolina. Candidate must have an in-depth knowledge and understanding of Access Control and Analog/IP Surveillance Systems. Knowledge or Door Lock/Exit Equipment; Magnetic Locks, Door Strikes, Touch Door Release Bars, Mechanical Door Release Bars, REX Motion, Exit Button and Key Overri…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.