Field Service Technician (Access Control Systems) Northern Boston area

Are you looking to kickstart your technical career with a company that values innovation and hands-on expertise? Parabit Systems is looking for an energetic and detail-oriented Field Service Technician to join our team in the Northern Boston area. This is a fantastic opportunity for a recent graduate or a budding professional to step into the world of high-end security technology. You will gain invaluable experience working on sophisticated commercial access control systems, helping to ensure that our clients’ facilities remain secure, efficient, and operational. We aren't just looking for someone who can turn a wrench; we are looking for a problem-solver who is eager to learn the ins and outs of complex low-voltage systems in a fast-paced field environment.

In this role, you will be the face of Parabit Systems, providing top-tier support as you install, configure, and troubleshoot an impressive array of hardware, including card readers, electric strikes, magnetic locks, and advanced control panels. You will move beyond the classroom and into the field, gaining practical, real-world skills in wiring, network connectivity, and system commissioning. If you have a passion for technology, a knack for diagnosing how things work, and a commitment to providing world-class customer service, we want to help you grow your career. Join us at Parabit Systems, where your technical curiosity meets real-world impact, and help us secure the future of our clients across Northern Boston.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.