Field Service Technician

Field Service Technician Industrial Machinery | Automation | Customer Support Join a respected industry leader with over 36 years of success representing premier machine manufacturers from Germany. If you're a hands-on technician who enjoys troubleshooting complex machinery, working directly with customers, and balancing field service with technical support responsibilities, we'd like to talk with you. What You'll Do As a Field Service Technician , you will troubleshoot, repair, commission, and…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.