Field Service Technician

Job Description Attention recruiters/staffing agencies. Do not contact AVID offering services or potential candidates for this or any posting. Messages/emails from agencies or AI will be discarded. Thank you. \n \n Company: AVID Corporation, Portsmouth, NH, USA www.avidvision.com \n \n Job Description: CUSTOMER FIELD SERVICE & SUPPORT TECHNICIAN \n Position Type: Full Time, Salaried \n Industry : Test Equipment Engineering and Manufacturing \n Job Type : Metrology Instrumentation Service, Techn…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.