Field Service Technician

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Eclipse Screening Technologies is a leading provider of advanced drug detection solutions specifically designed for use in correctional facilities. We are a lifeline to our customers creating another layer of defense against dangerous chemical threats. We serve over 100 correctional facilities throughout the US in 26 states and growing. We are seeking …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.