Field Service Technician

Job Description Job Description Key Responsibilities Preventive Maintenance & Field Execution · Execute assigned Quarterly, Semi-Annual, and Annual Preventive Maintenance activities on HITEC systems with moderate supervision or support as required. · Perform electrical and mechanical inspections including rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling system checks, torque procedures, and related service activities. · Perform basic generator/engine inspec…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.