Field Service Technician I

Field Service Technician I Location: United States (Travel Required) Full-Time $1,000 sign-on bonus, paid after your first 120 days About AdeptAg AdeptAg LLC is a North American leader in controlled environment agriculture, delivering innovative automation, growing, and irrigation solutions to growers across the U.S. and Canada. Recognized as the industry leader in customer service, we are committed to technical excellence and building lasting partnerships with every grower we support. Our Fiel…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.