Field Service Technician (MSP)

Are you ready to launch your IT career where the action is? At In-Telecom, we don’t just fix technical issues; we power the businesses that drive Louisiana and Texas forward. As a Field Service Technician, you will step out from behind a desk and into the front lines of our Managed Services operations, serving as the face of our company while solving real-world challenges. This is an incredible opportunity for a motivated, tech-savvy graduate to translate classroom knowledge into hands-on expertise while working alongside a collaborative team dedicated to your professional growth.

We are looking for a dynamic problem-solver who thrives on variety and is eager to make a tangible impact on our clients’ success. In this role, you will provide exceptional, high-touch support that keeps our partners connected, secure, and efficient. If you possess a passion for technology, a customer-first mindset, and a hunger to learn the ins and outs of a fast-paced MSP environment, we want to hear from you. Join In-Telecom and turn your technical potential into a rewarding career path filled with mentorship, challenge, and endless opportunities to excel.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.