Field Service Technician

Are you a hands-on problem solver looking to launch your career at the intersection of innovation and industrial technology? SoloPoint Solutions is seeking a motivated Field Service Technician to join our growing team in Sussex, WI. This is a unique, direct-hire opportunity designed for graduates and early-career professionals who are eager to trade the desk for the field. You will be at the front lines of industrial automation, acting as the technical expert who brings complex systems to life and ensures our clients’ operations run at peak performance.

In this role, no two days are the same as you travel to customer sites to manage equipment installations, system startups, and critical commissioning projects. You will dive deep into troubleshooting PLCs and fine-tuning sophisticated controls, gaining invaluable, real-world experience that will fast-track your technical expertise. If you thrive on variety, enjoy solving puzzles in a high-impact environment, and are ready to take your engineering passion on the road, we want to help you build your future with SoloPoint Solutions.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.