Field Service Technician (Suwanee, GA or Kansas City, KS or Harrisburg, PA locations)

Are you ready to launch your career at the cutting edge of industrial automation? At Mujin, we are redefining what is possible in the world of robotics, and we are looking for a motivated Field Service Technician to join our mission. Based in Suwanee, GA, Kansas City, KS, or Harrisburg, PA, you will be on the front lines of our robotic deployments, gaining hands-on experience with advanced systems that are transforming global logistics. This is an incredible opportunity for a tech-savvy graduate to bridge the gap between academic theory and real-world application while working alongside world-class engineers.

In this role, you will be the heartbeat of our customer support ecosystem, mastering the art of troubleshooting and repairing complex mechanical and electrical industrial robotic systems. You won’t just be fixing hardware; you will be diving into basic robotic programming, performing vital preventive maintenance, and interpreting technical documentation to keep our solutions running at peak performance. We are looking for someone who thrives on solving puzzles, communicates with clarity, and is eager to grow their technical expertise in a fast-paced, collaborative environment. If you are passionate about robotics and ready to make a tangible impact, come build the future of automation with us.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.