Field Service Technician – Trainee

Are you looking to trade unpredictable hours and harsh elements for a stable, high-growth career in a specialized industry? Goetze Dental is seeking a motivated Field Service Technician Trainee to join our team in the Des Moines area. If you possess a natural aptitude for mechanics and a passion for problem-solving, we want to help you master a new trade. We are a family-owned company that prioritizes your professional development, providing the hands-on training and mentorship you need to thrive as an expert in dental equipment technology.

In this role, you will be the face of Goetze Dental, ensuring that our partners in the dental community have the reliable, high-performance equipment they need to serve their patients. You will spend your days traveling to local offices, diagnosing technical issues, and performing specialized installations, all while enjoying a consistent schedule that respects your time outside of work. We aren't just looking for a technician; we are looking for a long-term team member who is ready to build a rewarding career, learn from the best in the business, and grow alongside a company that truly invests in your future.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.