Field Service Technician - Wide Format Printers

Are you a hands-on problem solver who loves the intersection of cutting-edge technology and mechanical precision? Ford Office Technologies is looking for an energetic Field Service Technician to join our growing team and become the face of our technical support for wide format printing solutions. This is an incredible opportunity for a recent graduate or early-career professional to launch a career where no two days are the same, as you travel to client sites to install, calibrate, and breathe life into high-performance printers, cutters, and finishing equipment.

In this role, you will be more than just a technician; you will be a trusted advisor to our customers, ensuring their complex printing environments run at peak efficiency. We provide the training and the tools, and you bring the mechanical aptitude, the electrical curiosity, and the drive to troubleshoot intricate software and hardware challenges. If you are ready to trade the cubicle for a dynamic environment where you can see the tangible results of your work every single day, we want to hear from you. Join Ford Office Technologies and help us keep our clients’ businesses moving forward with precision and speed.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.