Field Service Technologist, Mitsubishi CNC Laser Machinery

Field Service Technologist Focus: Mitsubishi CNC Laser Machinery Base: Remote within the U.S. — travel required Imagine this A customer’s production line is idle. You arrive, review the error history, study the wiring diagram, and methodically test voltages with a multimeter. You isolate a faulty component, rebuild and realign the mechanism, validate cut quality, and brief the team on the fix. The shop is back in motion—because of your expertise. Your mission Be the on-site expert for diagnosin…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.