Field Services Tech II - Nights

Are you a tech-savvy problem solver looking to launch your career in the fast-paced world of healthcare IT? VCU Health is seeking a dedicated Field Services Tech II to join our after-hours team, where you will be the backbone of our digital infrastructure when it matters most. This is not your average desk job; you will be the go-to expert for complex technical challenges, serving as a mentor to Level I staff and a critical partner in incident response. If you thrive on autonomy, enjoy troubleshooting intricate systems, and want to make a tangible impact on the technology that supports life-saving care, this is the perfect environment to sharpen your skills and elevate your career.

In this dynamic role, you will go beyond basic support, taking ownership of advanced ticket triage, device deployments, and high-level escalations. Whether you are providing remote assistance or traveling between our state-of-the-art facilities to resolve critical issues on-site, you will gain invaluable, hands-on experience that sets you apart in the industry. We are looking for a proactive communicator and a technical enthusiast who is ready to take the next step in their professional journey. Join VCU Health, where your technical expertise directly translates into better patient outcomes and a stronger, more resilient healthcare network.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.