Field Services Technician 3

Are you ready to launch your career at the intersection of cutting-edge technology and impactful service? At Iron Bow Technologies, we believe that what we do truly matters, and we are looking for a driven Field Services Technician 3 to join our mission-focused team. As a vital part of our Customer Service division, you will be the face of our company, providing high-level technical support and hands-on solutions that empower our clients in government, healthcare, and commercial sectors. This is an incredible opportunity for a motivated professional to hone their technical expertise while working alongside industry leaders who prioritize trust, transformation, and a culture of putting people first.

In this role, you will be more than just a technician; you will be a strategic problem-solver tasked with delivering mission success in dynamic, real-world environments. We are looking for an energetic individual who is eager to learn, adaptable to new challenges, and passionate about delivering world-class service. Whether you are troubleshooting complex systems or building lasting relationships with our partners, you will be supported by a collaborative team that celebrates your growth and values your unique contributions. If you are ready to build a future where your work has a tangible impact and your potential is limitless, we invite you to start your journey with Iron Bow Technologies today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.