Field Services Technician - Desktop support

Job Opportunity: Desktop support - Field Services Technician (Level 2) Location: Duarte, California Pay Rate: $22.00 / hr Ability to work onsite in Duarte, CA. We are hiring a Level 2 Field Services Technician to deliver hands-on and remote IT support across local user sites and offices. What You’ll Do: Resolve escalated Level 2 hardware, software, and network support tickets. Set up, repair, and deploy PCs, laptops, printers, and mobile devices. Troubleshoot local network connectivity issues (…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.